Thank you for shopping at SSWardrobe. We want you to enjoy a smooth and satisfying shopping experience with us. If for any reason you are not fully satisfied, please review our return and refund guidelines below.
1. Return Window
We accept returns within 30 days from the date you receive your order.If 30 days have passed since delivery, we unfortunately cannot offer a refund or exchange.
2. Return Conditions
To be eligible for a return or exchange, items must meet the following requirements:
- Unwashed
- Unworn
- Tags must remain attached
- In original packaging
- No signs of wear, damage, stains, or odors
Items that do not meet these conditions may not qualify for a refund or exchange.
3. Exchanges
- We accept exchanges.
- Customers may request an exchange for a different size, color, or product, as long as the returned item meets our return conditions.
- If an exchange item is unavailable, we will issue a refund instead.
4. Return Reasons & Responsibility
Your refund eligibility is not affected by the reason for return. However, responsibility for return shipping costs differs:
4.1 Customer Reasons (change of mind, wrong size, no longer want the item)
Return shipping cost is borne by the customer.
We do not provide free return labels for these cases.
4.2 Seller Responsibility (defective, damaged, incorrect item sent)
We provide free return shipping.
Customers may choose:A full refund or A replacement item (if available)
Please contact us with photos/videos of the issue for quicker processing.
5. Return Address
We do not accept returns without prior authorization.
Because we ship from multiple warehouses, the return address varies based on the customer’s location.
Please contact our support team to obtain the correct return address:📧 [email protected]
6. Non-returnable Items
- The following items cannot be returned:
- Customized or personalized items
- Items not in original condition
- Items showing signs of use or washing
- Items returned after the 30-day window
- Any item not authorized by customer service before return
7. Refund Method
Refunds are issued to the original payment method used for purchase (PayPal, credit card, etc.).
We cannot refund to alternative accounts or payment methods.
8. Refund Processing Time
Once your return is received and inspected, our team will notify you of the approval status.
Approved refunds are processed within 3–7 business days.
Depending on the bank or payment provider, it may take additional time for the refund to appear on your statement.
9. Contact Us
For all return, exchange, or refund requests, please reach out to us: 📧 [email protected]
We aim to respond within 24 hours on business days.